Hit the books with LearnBuddy!
The mobile app and website that connects students in need to tutors ready to help them reach their full academic potential.
Key Features Include:
Mobile Application - Splash Screen, Home, Profiles, Search, Chat, Blogs, and Settings.
Website - Home with chat feature, Search, Blog, Profile, and Settings.
Project Overview
The Product
LearnBuddy connects parents and students with trusted tutors who help build the skills and confidence needed to succeed in school.
My Role
UX Designer and Researcher
Project Duration
1 Month
Responsibilities
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UX Research
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Wireframing
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Prototyping
User Research: Summary
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I conducted surveys on social media to discover the interest in a tutor matching service app. The surveys showed that there was ample interest for such a service.
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The assumptions I made going in was that this would just be for parents trying to help their children, but in fact, college-aged students were also interested in connecting to tutors for their own studies. This made me realize that regardless of age, students who need help long for a simple way to get it.
User Research: Pain Points
Unreliable Booking
Job boards without built-in booking calendars rely on third party communications to connect users to tutors. They don’t have a simple way to get in touch.
Vetting Process
How can we be sure that tutors have the credentials they say they do? We need a service in the app that verifies credentials.
Cluttered Interface
Traditional job boards are overwhelming for both tutors and students/parents. The UI must be simple with clear filters.
Feedback System
A public tutor rating system would help parents/students have more knowledge about the decision making process when it comes to hiring tutors.
Persona - Sarah
![Google UX Design Certificate - Persona [Template].png](https://static.wixstatic.com/media/5716fc_af742f83b77040c19f0ec679e20e8ba9~mv2.png/v1/fill/w_612,h_347,al_c,lg_1,q_85,enc_avif,quality_auto/5716fc_af742f83b77040c19f0ec679e20e8ba9~mv2.png)
User Journey Map
I identified these design goals based on Sarah’s journey to find a tutor for her son.
![Google UX Design Certificate - User Journey Map [Template].jpg](https://static.wixstatic.com/media/5716fc_d5c894b832ce48f18746e9335ffb0c76~mv2.jpg/v1/fill/w_612,h_347,al_c,lg_1,q_80,enc_avif,quality_auto/5716fc_d5c894b832ce48f18746e9335ffb0c76~mv2.jpg)
Paper Wireframes
- Mobile
I had five different iterations of the home screen.
I picked my favorite parts of each design and combined them into one final homepage design.
I then redid the process for the following pages. These are the results of different design versions.
Digital Wireframes
- Mobile
As the start of the design process continued, I made sure to prioritize the main goal of searching for a tutor on the home screen.
Usability Study - Findings
I conducted a remote moderated usability study with 5 different participants.
Round 1 Findings
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Users want an easy way to message tutors directly.
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Users want more filters when searching for tutors.
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Users want vetting transparency on the tutor's profile. (Some sort of verification badge)
Round 2 Findings
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The filter dropdown menu seemed overwhelming to users.
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Users wanted video intros from tutors on their profiles.
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Long profile cards on mobile made extra scrolling harder for users.
Mockups
- Mobile
The Website Version:
Paper Wireframes
- Website
I drew out each page of the website based partially on the mobile design but also on modifications for a larger screen size.
Digital Wireframes
- Website
Transferring to digital wireframes, I made sure to keep the larger screen size at the forefront of my thought process.
Mockups
- Website
Takeaways
Impact
Users described the booking confirmation flow as “reassuring” and “clear”. Users said they were likely to book a tutor within the app and were confident in the overall service and experience.
What I Learned
I learned how to translate user feedback into actionable fixes. I saw how design decisions directly influence user’s trust. I learned more about critical thinking, adaptability, and advocating for all users at every step of the design process.
Next Steps
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I want to complete an accessibility audit to ensure that LearnBuddy’s interface is equitable for all.
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I would create a UX metrics dashboard to showcase and track KPIs such as booking completion rates and drop off points in search.
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I would like to A/B test key UI elements such as the booking flow and search filter layout to figure out which designs drive more bookings and provide more clarity.